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Troubleshooting

An empty report, a machine that stopped syncing, or a total that disagrees with a vendor's billing page. Each guide names the likely cause first and the fix second, in the order worth checking.

3 guides in Troubleshooting.

tokenstat found no sessions

An empty report almost always means the logs are somewhere tokenstat did not look, or were never written. Here is how to tell which, in the order worth checking.

Why your numbers disagree with a vendor's dashboard

tokenstat counts a different thing from a billing page, over a different window, from a different source. Here is which differences are expected and which are worth reporting.

A machine stopped syncing

A profile that stopped updating is usually a paused schedule, a revoked token, or a machine limit. Here is how to tell which, and what to do about each.